What's New

Omnichannel approach is resulting in new challenges for risk management
During a recent webinar I hosted on balancing customer experience and fraud prevention, we had the opportunity to hear from an expert panel including Michelle Brisby, the senior fraud manager for Sephora Direct. Michelle shared with us how Sephora balances fraud...
What Apple Pay Means for Banks' Mobile Dreams
Cherian Abraham, our mobile commerce and payments consultant, recently wrote about the future of mobile banking in regards to the Apple Pay news out this week. The below article originally appeared in American Banker and is an edited version of his blog post. Editor's...
Effectively reach and connect with voters
At a time when people are accessing information when, where and how they want to, why aren’t voter rolls more up to date? Too often, voter lists aren’t scrubbed for use in mailing, and information included is inaccurate at the time of outreach. Though addresses and...
Omnichannel approach is resulting in new challenges for risk management
During a recent webinar I hosted on balancing customer experience and fraud prevention, we had the opportunity to hear from an expert panel including Michelle Brisby, the senior fraud manager for Sephora Direct. Michelle shared with us how Sephora balances fraud...
What Apple Pay Means for Banks' Mobile Dreams
Cherian Abraham, our mobile commerce and payments consultant, recently wrote about the future of mobile banking in regards to the Apple Pay news out this week. The below article originally appeared in American Banker and is an edited version of his blog post. Editor's...
Effectively reach and connect with voters
At a time when people are accessing information when, where and how they want to, why aren’t voter rolls more up to date? Too often, voter lists aren’t scrubbed for use in mailing, and information included is inaccurate at the time of outreach. Though addresses and...
How to overcome the loss of control for recovering debt
One of the challenges that we hear from many of our clients is managing multiple collection agencies in order to recover bad debts. Collection managers who use multiple collection agencies recognize the potential upside to utilizing multiple agencies.  Assigning...
The couch and the fitness device – your next branch
Note: As we wrap our 3-part blog coverage of the American Banker webinar, “What’s next for mobile banking?”, we focus on the comments from  Cherian Abraham and a great question on wearable devices.   Experian - What's Next for Mobile Banking from Experian Decision...
Data breaches, compromised passwords, and hacked credentials
More than ever before, there may now be credence in the view that the majority of consumers’ personally identifiable information (PII), user names and passwords, and even some authentication tokens have been, or are, at risk of compromise.  Between sophisticated hacking...