Posts by Jeff Bernstein
by April 25, 2012,
Telecommunications, Cable & Utilities
One of the most successful best practices for improving agency
performance is the use of scorecards for assessing and rank
ordering performance of agencies in competition with each other.
Much like people, agencies thrive when they understand how they are
evaluated, how to influence those factors...read more
by March 29, 2012,
Holistic Debt Management
Auditing provides the organization with assurance that all
financial controls are in place to ensure that trust account funds
are maintained, access to financial records at the vendor location
is tightly controlled, customer data is secure, and that the vendor
is in full compliance with...read more
by March 6, 2012,
Debt Collection
Organizations approach agency management from three perspectives:
(1) the need to audit vendors to ensure that they are meeting
contractual, financial and legal compliance requirements; (2)
ensure that the organization’s clients are being treated fairly and
ethically in order to limit brand...read more
by November 25, 2009,
Debt Collection
--by Jeff Bernstein In my last blog, I discussed the basic concept
of a maturation curve, as illustrated below: Exhibit 1 In
Exhibit 1, we examine different vintages beginning with those loans
originated by year during Q2 2002 through Q2 2008. The
purpose of the vintage analysis is to identify...read more
by November 23, 2009,
Debt Collection
--by Jeff Bernstein In the current economic environment, many
lenders and issuers across the globe are struggling to manage the
volume of caseloads coming into collections. The challenge is that
as these new collection cases come into collections in early phases
of delinquency, the borrower is...read more
by November 6, 2009,
Debt Collection
-- by Dan Buell Towards the end of 2007, the management of Bay Area
Credit Service embarked on an agressive strategy to dramatically
enhance the company's market position and increase its collection
revenues. These goals could be achieved only through superior
performance at competitive rates. At...read more
by October 20, 2009,
Debt Collection
--by Mike Sutton In today’s collections environment, the challenges
of meeting an organization’s financial objectives are more
difficult than ever. Case volumes are higher, accounts are
more difficult to collect and changing customer behaviors are
rendering existing business models less effective....read more
by October 14, 2009,
Debt Collection
--by Mike Sutton I recently interviewed a number of Experian
clients to determine how they believe their organizations and
industry peers will prioritize collections process improvement over
the next 24 months. Additional contributions were collected by
written surveys. Here are several interesting...read more
by August 6, 2009,
Put yourself in the shoes of your collections team. The year ahead
is challenging. Workloads are increasing as consumer debt
escalates, and collectors are working tiring, stressful shifts
talking to people who don't want to talk about their debts. What
kind of incentives can improve your collections...read more
by July 13, 2009,
-- by Jeff Bernstein So, here I am with my first contribution to
Experian Decision Analytics’ collections blog, and what I am
discussing has practically nothing to do with analytics. But, it
has everything to do with managing the opportunities to positively
impact collections results and leveraging...read more
