Credit Unions

Solar Financing – The current and future catalyst behind the booming residential solar market (Part II)

This is the second of a three-part blog series focused on the residential solar market looking at; 1) the history of solar technology, 2) current trends and financing mechanisms, and finally 3) overcoming market and regulatory challenges with Experian’s help. Lets discuss the current trends in solar...read more

“Don’t Stink” is a stinky customer experience strategy

Sometimes it’s easier to describe something as the opposite of something else.  Being “anti-” something can communicate something meaningful. Cultural movements in the past have taken on these monikers:  consider the “anti-establishment” or “anti-war” movements.  We all need effective...read more

2015 Mobile and Retail Banking Survey

There are two sides to every coin and in banking the question is often to you want to chase the depositor of that coin, or lend it out? Well the Federal Reserve’s decision to hold interest rates at record lows since the economic downturn gave the banks’ in the United States loan portfolios a nice...read more

Lessons from the Indy 500 for auto lenders

Living just outside of Indianapolis, I can tell you that the month of May is all about "The Greatest Spectacle in Racing", the Indy 500.  The four horsemen of the apocalypse could be in town, but if those horses are not sponsored by Andretti Racing or Pennzoil – forget about it.  This year the race...read more

Ben Franklin - founding father, inventor, commercial fraud visionary?

On January 17th, we celebrated the 308th birthday of one of America's most famous founding fathers, Ben Franklin. I've been a lifelong fan of his after reading his biography while in middle school, and each year when his birthday rolls around I'm inspired to research him a bit more since there is...read more

Case Study: Knowing When To Pull the Debt Collection Trigger

Contact information such as phone numbers and addresses are fundamental to being able to reach a debtor, but knowing when to reach out to the debtor is also a crucial factor impacting success or failure in getting payment. As referenced in the chart below, when a consumer enters the debtor life...read more

4 essentials for customer lending limits and successful cross-selling

Last January, I published an article in the Credit Union Journal covering the trend among banks to return to portfolio growth. Over the year, the desire to return to portfolio growth and maximize customer relationships continues to be a strong focus, especially in mature credit markets, such as the...read more

Navigating the plethora of skip tracing data sources

All skip tracing data is the same, right? Not exactly. While there are many sources of consumer contact data available to debt collectors, the quality, freshness, depth and breadth can vary significantly. Just as importantly, what you ultimately do or don't do with the data depends on several...read more

The power of credit attributes in the decision process

In my last post, I covered the importance of using quality credit attributes to gain greater accuracy in risk models.  Credit attributes are also powerful in strengthening the decision process by providing granular views on consumers based on unique behavior characteristics.  Effective uses include...read more

Improve customer loyalty by blending art and science

Research shows that investing in superior customer management easily can exceed returns of 20 percent in the first year of implementation.  A return that compounds in subsequent years as a results of customer-centric strategies that drive customer's loyalty, new customer referrals, and increased...read more