Customer Acquisitions

A mobile-centric approach to customer acquisitions

In the 1970s, it took an average of 18 days before a decision could be made on a credit card application. Credit decisioning has come a long way since then, and today, we have the ability to make decisions faster than it takes to ring up a customer in person at the point of sale. Enabling real-time...read more

Updated CFPB mortgage rules expected to come into force January 2014

- Zach Smith, Experian On September 13, the Consumer Financial Protection Bureau (CFPB) announced final amendments to the mortgage rules that it issued earlier this year. The CFPB first issued the final mortgage rules in January 2013 and then released subsequent amendments in June. The final...read more

Smoke is rising from Apple's Conclave

TL;DR Read within as to how Touch ID is made possible via ARM’s TrustZone/TEE, and why this matters in the context of the coming Apple’s identity framework. Also I explain why primary/co-processor combos are here to stay. I believe that eventually, Touch ID has a payments angle – but focusing...read more

Economic changes are inevitable, so should be the review of your small business credit risk strategies

As we go through the economic seasons, we need to remember to reassess our strategy.  While we use data as the way to accurately assess the environment and determine the best course of action for your future strategy, the one thing that is for certain is that the current environment will definitely...read more

Good news if you're thinking about using knowledge-based authentication

If you're looking to implement and deploy a knowledge-based authentication (KBA) solution in your application process for your online and mobile customer acquisition channels - then, I have good news for you! Here’s some of the upside you’ll see right away: Revenues (remember, the primary activities...read more

Organic portfolio growth starts with evaluating loan loss performance

There are two core fundamentals of evaluating loan loss performance to consider when generating organic portfolio growth through the setting of customer lending limits.  Neither of which can be discussed without first considering what defines a “customer.” Definition of a customer The approach used...read more

MCX – MerChants reduX

First, it aims to drastically reduce payment acceptance costs through any and all means and Secondly – keep merchant data firmly within their purview. MCX – MerChants reduX: The post that follows is a collection of thoughts around MCX, why it deserves respect, and yet how it is indeed mortal and...read more

The power of credit attributes in the decision process

In my last post, I covered the importance of using quality credit attributes to gain greater accuracy in risk models.  Credit attributes are also powerful in strengthening the decision process by providing granular views on consumers based on unique behavior characteristics.  Effective uses include...read more

Let's talk about security and fraud in mobile payments

I'm here in Vegas at the Mobile2020 conference and I am fascinated by my room key. This is not the usual “insert in to the slot, wait for it turn green or hear it chime” key cards, these are “tap and hold to a door scanner till the door opens” RFID key card. It is befitting the event I am about to...read more

Everything you wanted to know about credit scores but were afraid to ask - part II

Part 2:  Common myths about credit risk scores and how to educate consumers In light of what I've heard in the marketplace through the years, I wanted to provide some information to help 'debunk' some common myths about credit scores. Myth: There is only one credit score Reality: There are multiple...read more