Customer Management
by April 3, 2013,
Customer Management
State and Federal agencies are tasked with overseeing the
integration of new Health Insurance Exchanges and with that
responsibility, comes the effort of managing information updates,
ensuring smooth data transfer, and implementing proper security
measures. The migration process for HIEs is no...read more
by March 5, 2013,
Customer Management
Big news [last week], with Chase entering in to a 10 year
expanded partnership with Visa to create a ‘differentiated
experience’ for its merchants and consumers. I would warn anyone
thinking “offers and deals” when they hear “differentiated
experience” – because I believe we are running low on...read more
by February 27, 2013,
Customer Management
Last January, I published an article in the Credit Union Journal
covering the trend among banks to return to portfolio growth. Over
the year, the desire to return to portfolio growth and maximize
customer relationships continues to be a strong focus, especially
in mature credit markets, such as the...read more
by January 25, 2013,
Customer Management
First, it aims to drastically reduce payment acceptance costs
through any and all means and Secondly – keep merchant data firmly
within their purview. MCX – MerChants reduX: The post that
follows is a collection of thoughts around MCX, why it deserves
respect, and yet how it is indeed mortal and...read more
by December 20, 2012,
Customer Management
In my last post, I covered the importance of using quality credit
attributes to gain greater accuracy in risk models. Credit
attributes are also powerful in strengthening the decision process
by providing granular views on consumers based on unique behavior
characteristics. Effective uses include...read more
by December 6, 2012,
Customer Management
Research shows that investing in superior customer management
easily can exceed returns of 20 percent in the first year of
implementation. A return that compounds in subsequent years
as a results of customer-centric strategies that drive customer's
loyalty, new customer referrals, and increased...read more
by December 6, 2012,
Customer Management
The public sector is not unlike the private sector when it comes to
data. Both require accuracy and relevancy for optimized processes
and decision-making. For government agencies, maintaining a
holistic view of constituents is more important than ever. By
linking data across department systems,...read more
by October 24, 2012,
Customer Management
As the economy recovers from the recession, consumers are becoming
more responsible with their credit card usage; credit card debts
have not increased and delinquency rates have declined. Delinquency
rates as a percentage of balances continue to decline with the
short term 30-59 DPD period, now at...read more
by October 21, 2012,
Customer Management
I'm here in Vegas at the Mobile2020 conference and I am fascinated
by my room key. This is not the usual “insert in to the slot, wait
for it turn green or hear it chime” key cards, these are “tap and
hold to a door scanner till the door opens” RFID key card. It is
befitting the event I am about to...read more
by October 4, 2012,
Customer Management
It has been over a year that in Zuccotti Park the Occupy Wall
Street crowd made their voices heard. At the anniversary
point of that movement, there has been a lot of debate on if the
protest has fizzled away or is still alive and planning its next
step. Either way, it cannot be ignored that it...read more
