Customer Management

“Don’t Stink” is a stinky customer experience strategy

Sometimes it’s easier to describe something as the opposite of something else.  Being “anti-” something can communicate something meaningful. Cultural movements in the past have taken on these monikers:  consider the “anti-establishment” or “anti-war” movements.  We all need effective...read more

Solar Financing — The current and future catalyst behind the booming residential solar market

This is the first of a three-part blog series focused on the residential solar market looking at; 1) the history of solar technology, 2) current trends and financing mechanisms, and finally 3) overcoming market and regulatory challenges with Experian’s help. Most people tend to think of the solar...read more

The 5 most common mistakes in loan portfolio management to avoid

Managing your portfolio can be a long and arduous process that ties up your internal resources but without it, there’s an increase of additional risk and potential losses. The key is to use loan automation to pull together data in a meaningful manner and go from a reactive to proactive process that...read more

5 Challenges of Authenticating Customers on Mobile Devices today

The availability and opportunities for customers to conduct business through mobile devices continues to multiply, challenging organizations to protect customers without impacting their experience. Our infographic highlights five challenges of customer authentication that businesses face and...read more

Brighter customer engagement for utilities

Smart meters have made possible new services for customers, such as automated budget assistance and bill management tools, energy use notifications, and "smart pricing" and demand response programs. It is estimated that more than 50 million smart meters have been deployed as of July 2014. Utilities...read more

Experian announces comarket agreement for Baker Hill Advisor product with MainStreet Technologies’ Loan Loss Analyzer

A new comarketing agreement for MainStreet Technologies’ (MST) Loan Loss Analyzer product with Experian Decision Analytics’ Baker Hill Advisor®product will provide the banking industry with a comprehensive, automated loan-management offering. The combined products provide banks greater confidence...read more

Why do merchants reject NFC?

Through all the rather “invented conflict” of MCX vs Apple Pay by the tech media these last few weeks – very little diligence was done on why merchants have come to reject NFC (near field communication) as the standard of choice. Maybe I can provide some color here – both as to why traditionally...read more

Using Analytics to Deepen Customer Relationships

On October 7th, Kevin Poe from Experian’s Global Consulting Practice participated in a Social Media Today webinar titled, How Marketing Can Power Engagement: Using Analytics to Deepen Customer Relationships. Kevin shared his deep insights on how the use of data and analytics can help companies...read more

Ori Eisen emphasizes importance of data and analytics to detect fraud with BloombergTV

Experian hosted the Future of Fraud event this week in New York City where Ori Eisen and Frank Abagnale hosted clients and prospects highlighting the need for innovative fraud solutions to stay ahead the consistent threat of online fraud. After, Ori and Frank appeared on Bloomberg TV, interviewed by...read more

APPLE PAY: FIRST OBSERVATIONS AND CLOSING THOUGHTS

If rumors hold true, Apple Pay will launch in a week. Five of my last six posts had covered Apple’s likely and actual strategy in payments & commerce, and the rich tapestry of control, convenience, user experience, security and applied cryptography that constitutes as the backdrop. What follows is a...read more