Posts by Kelly Ward

Kelly Ward is the product manager of Notification Services and Collection Triggers for Experian Consumer Services. She manages the strategy development, product enhancements, and client and sales support driving revenue growth for both Notification Services and Collection Triggers products.

During her tenure at Experian, she has held strategic sales, consulting and product marketing roles. She earned her bachelor’s degree in Communication Studies from Arizona State University.

Case Study: Knowing When To Pull the Debt Collection Trigger

Contact information such as phone numbers and addresses are fundamental to being able to reach a debtor, but knowing when to reach out to the debtor is also a crucial factor impacting success or failure in getting payment. As referenced in the chart below, when a consumer enters the debtor life...read more

Mortgage growth is in customer retention

What does the mortgage interest rate, currently at an all time low of 3.55% (for 30 yr. fixed), mean for financial institutions? According to the latest Experian-Oliver Wyman Market Intelligence Report, 75% of the mortgage originations are refinancing vs. purchasing loans. As mortgage rates...read more