Is your Risk Ratings making the grade?

I am at the Risk Management Association’s annual conference in DC and I feel like I am back to where my banking career began.  One of the key topics here is how important the Risk Rating Grade is and what impact that right or wrong Risk Rating Grade can have on the bank. It is amazing to me how a...read more

Using Analytics to Deepen Customer Relationships

On October 7th, Kevin Poe from Experian’s Global Consulting Practice participated in a Social Media Today webinar titled, How Marketing Can Power Engagement: Using Analytics to Deepen Customer Relationships. Kevin shared his deep insights on how the use of data and analytics can help companies...read more

Big data can unlock the future of fraud prevention

More than 10 years ago I spoke about a trend at the time towards an underutilization of the information being managed by companies. I referred to this trend as “data skepticism.” Companies weren’t investing the time and resources needed to harvest the most valuable asset they had – data.  Today the...read more

APPLE PAY: FIRST OBSERVATIONS AND CLOSING THOUGHTS

If rumors hold true, Apple Pay will launch in a week. Five of my last six posts had covered Apple’s likely and actual strategy in payments & commerce, and the rich tapestry of control, convenience, user experience, security and applied cryptography that constitutes as the backdrop. What follows is a...read more

Model Risk Governance – It’s not just for the big banks!

When the OCC put forth the supervisory guidance on model risk governance the big focus in the industry was around the larger financial institutions that had created their own risk models.  The overall intent to make sure that the larger financial institutions were properly managing the risk they...read more

Optimization Use of Multiple Collection Agencies

I have heard from a few creditors that when it comes to allocating accounts to collection agencies for recoveries creating a rule based strategy isn’t always in the cards. When clients use multiple collection agencies their ability to allocate accounts to the different agencies based on rule based...read more

What your lenders want in a lending process – but may not say to you.

A recent industry survey was published that called out the number one reason that lenders were dissatisfied or willing to go to another financial institution (and take their book of business with them) was not compensation.  While, compensation is often thought of as the number one driver for this...read more

Omnichannel approach is resulting in new challenges for risk management

During a recent webinar I hosted on balancing customer experience and fraud prevention, we had the opportunity to hear from an expert panel including Michelle Brisby, the senior fraud manager for Sephora Direct. Michelle shared with us how Sephora balances fraud protection with the user experience....read more

How to overcome the loss of control for recovering debt

One of the challenges that we hear from many of our clients is managing multiple collection agencies in order to recover bad debts. Collection managers who use multiple collection agencies recognize the potential upside to utilizing multiple agencies.  Assigning allocate accounts to different...read more

Data breaches, compromised passwords, and hacked credentials

More than ever before, there may now be credence in the view that the majority of consumers’ personally identifiable information (PII), user names and passwords, and even some authentication tokens have been, or are, at risk of compromise.  Between sophisticated hacking schemes and regularly...read more